Privacy Policy

1. Introduction

Welcome to Wild BBQ ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online ordering services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Place a pre-order for pickup
• Provide your email address for order confirmation
• Contact us with inquiries or feedback
• Request information about your order status

This information may include:

• Name and email address (entered during checkout or via Google for convenience)
• Phone number (for order updates and pickup notifications)
• Pickup date, time window, and location preferences
• Payment information (processed securely through Stripe - we do not store your card details)
• Order details and food preferences

Note: You can optionally use Google to quickly fill in your name and email address, but no account or login is required to place an order.

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring URLs and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and updates
• Provide customer support and respond to inquiries
• Improve our website, services, and user experience
• Send promotional communications (with your consent)
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations and enforce our terms
• Analyze usage patterns and trends

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers to facilitate our services:

• Payment Processing: Stripe (for secure payment processing)
• Email Auto-fill: Google OAuth (optional - to quickly fill in your email address for order confirmation)
• Email Services: For sending order confirmations and notifications
• Analytics: To understand how our website is used

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and cart items
• Maintain your shopping session
• Analyze site traffic and usage patterns
• Personalize your experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication processes
• Regular security assessments
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for accounting and legal purposes for up to 7 years.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are available to all ages. However, we comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13 without parental consent.

If you are under 13, please have a parent or guardian complete the order process. If we become aware that we have collected information from a child under 13 without verified parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites (such as our Instagram and Linktree profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.